Warranty
Your rights when you buy from the Haworth Store
When you buy from the Haworth Store, you have two separate sets of rights:
- The legal guarantee: rights the law gives you against the seller if a product is faulty. They apply automatically.
- The Haworth Limited Warranty: a voluntary commercial warranty from Haworth, in addition to the legal guarantee, covering selected components for longer periods.
The Haworth Limited Warranty is in addition to your legal guarantee and does not limit or affect your legal rights.
For customers in the EU: your legal guarantee
Under EU law, you are entitled to a legal guarantee of at least 2 years if goods are faulty. In some EU countries the period is longer. More information is available on the European Commission's Your Europe website.
To use your legal guarantee, please contact us via our contact form with your order number and a description of the fault.
The Haworth Limited Warranty (Europe)
Warranty provider: Haworth Poland sp. z o.o., Dostawcza 4, 93-231 Łódź, Poland, KRS 0000957990.
What is covered and for how long (periods run from the date of delivery):
| Component | Warranty period |
|---|---|
| Frame and structural parts | 10 years |
| Seating mechanisms | 5 years |
| Fabric, castors, gas lift, electronics and other wear parts | Not included: covered by your legal guarantee (see above) |
These periods apply to use of up to 40 hours per week.
Not covered: normal wear and tear; damage caused by misuse, accidents, improper cleaning, or assembly that does not follow the instructions; and products modified or repaired by third parties.
What we will do: if a covered component is defective, we will repair or replace the product or the part concerned, at our choice. Replacement parts are covered for the remainder of the original warranty period.
Cost to you: none. For any claim covered by the legal guarantee or the Haworth Limited Warranty, parts, labour, shipping and collection are free of charge.
Where it applies: products bought from the Haworth Store and delivered to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
How to make a claim:
- Contact us via our contact form with your order number, the product, a description of the problem and, if possible, photos.
- We will confirm within 2 working days whether the claim is covered and arrange the repair or replacement.
Customers in the UK and Switzerland: your statutory rights under local law are not affected by this warranty.
For customers in Asia Pacific
Products bought from the Haworth Store in Asia Pacific are covered by the Haworth Asia Pacific Limited Warranty. Your rights under local consumer law are not affected.
Warranty documents
Frequently asked questions
Should I use the legal guarantee or the Haworth warranty?
Both are available to you. If a fault appears within the legal guarantee period, you can rely on the legal guarantee whether or not the Haworth warranty also applies.
My country has a longer legal guarantee period. Does it apply?
Yes. Your national legal guarantee rights always apply in full.